Support

Head to duepay.co.uk and click “Get Started”. You'll be guided through setting up your business details, connecting Stripe to receive client payments, and adding a payment method for our platform fee. The whole process takes about 5 minutes.

DuePay is built specifically for UK-based builders, tradespeople, and small construction businesses. We support sole traders and businesses with up to 15 employees. Our service uses UK Stripe Connect, GBP currency, BACS bank transfers, and UK-specific tax rules.

No. DuePay works for both VAT-registered and non-VAT-registered builders. If you're VAT registered, our invoices include VAT line items automatically.

0.9% per paid invoice, with a £10 minimum. There are no monthly fees. If your client doesn't pay an invoice, you don't pay anything for that invoice.

For invoices paid via card through Stripe, our fee is taken automatically when payment is received. For invoices paid by bank transfer (BACS) or marked paid manually, fees accumulate and are billed to your card on file every two weeks (on the 1st and 15th of each month).

Card payments under £30 don't make economic sense once Stripe processing fees and our minimum platform fee are accounted for — the builder would receive very little. For invoices under £30, we recommend bank transfer.

Yes. Go to Settings → Billing in your account to see your current period total, the invoices it covers, and the next billing date.

Clients can pay via card (Stripe-hosted checkout) or bank transfer (BACS). The invoice email includes both options. Card payments arrive in your Stripe account within minutes; bank transfers depend on your client's bank.

Stripe is our payment processor. When you connect Stripe, your clients can pay your invoices by card, and the money lands directly in your Stripe account. Stripe holds the payment credentials and verification details — DuePay never sees card numbers or bank details.

Stripe payouts to your bank account follow your Stripe schedule (typically 2–7 working days for new accounts, faster as your account ages). Bank transfer payments land in your bank account directly when your client sends them.

Once an invoice is sent, we automatically remind your client by email if it isn't paid by the due date. For seriously overdue invoices, our UK-based team will follow up by phone and email on your behalf, so you don't have to make awkward chasing calls.

When a client refuses to pay, you can escalate the invoice to our recovery team. We handle the difficult conversations, send formal letters before action, and work to recover what you're owed.

Go to Settings → Profile in your account. You can update your business name, contact details, and address at any time.

Go to Settings → Account → Delete Account. This permanently removes your account, with the exception of records we're required to retain under UK law (such as invoice records for HMRC). See our Privacy Policy for details.

Yes. Each invoice can be downloaded as a PDF from the invoice detail page. Bulk export is available on request — email office@duepay.co.uk.

Check your notification settings in DuePay (Settings → Notifications) and on your device (iOS or Android settings → DuePay → Notifications). Make sure notifications are enabled for both the app and DuePay specifically.

Stripe-paid invoices update automatically. For bank transfer payments, you'll need to mark the invoice as paid manually once the money arrives — go to the invoice and tap “Mark as paid”. If a Stripe payment isn't reflecting, contact us at office@duepay.co.uk.

On the sign-in page, click “Forgot password?” and enter your email. You'll receive a reset link within a few minutes.